1. Add products to your Shopping Cart.

2. The product will be displayed in your shopping cart. At all times, while using our website, you will see a summary of the total number of items in your cart and the sub-total amount.

3. Proceed to checkout to begin the checkout process

If you have already checked out (completed your order), then please contact us as soon as possible. In the case of our portable units, we can change your order if it has not yet been shipped. With our laser modules and alignment lasers, it may depend on whether there is custom work involved that has already begun. Please contact us for more information.

You may change your order at anytime while you are shopping. Click 'View Cart' located in the top right of the screen. This will display your Shopping Cart. You may remove item(s) or change the quantity of item(s) in your Shopping Cart. Select 'Update' once you have made a change to recalculate the sub-total.

Credit Card: We accept payment through Visa and Mastercard credit cards. Customers who use American Express are requested to contact [email protected] in order to process their transaction.

Check: We accept payment by US and Canadian bank check. Please note: there is a 15 business day hold on US checks and a 5 business day hold on Canadian checks.

We do not accept walk in business, please call 416-886-1178 to make an appointment.

Please send check to:

Arktis Laser
112 Elizabeth St
Unit 5-331
Toronto, ON M5G 1P5
Canada

Purchase Orders: We welcome purchase orders from US and Canadian public & private universities, governmental agencies, financial institutions, hospitals, research laboratories, government organizations, astronomy organizations, and other established companies. Please fax POs to 647-874-7129.

Wire Transfer Payments: Please contact us via email or over the telephone for our bank account details.

** Please note we do not accept EFT/ACH payments from financial institutions outside Canada.

*If you prefer not to place your order online, please feel free to call us at 416-886-1178 Monday to Friday 8:00 am to 16:00 Eastern Time and our staff can process your order over the telephone. If you would like to fax or mail your order to us, please place your order in our system, when you checkout, select "payment by mail".

Please note that all of our advertised prices are in US dollars

Your credit card will be billed at the time your order is placed.

Using your email address and your password, you can login to check on the status of your order. Our system will provide you with an estimated time for delivery, along with a tracking number if applicable to the service you selected. You should also receive an email with this information as well. If your product does not arrive within the specified period of time stated in the email or on our website please contact us and we will investigate the matter for you. If your product has been sent without tracking confirmation, please wait until the estimated date of arrival before contacting us. If the product has not arrived at your door within a reasonable amount of time, we will be happy to re-send your product at no additional cost to you.

If the item is indicated as IN STOCK on the website, then all orders that are received before 11:00 AM EST will ship out the same day. Orders received after 11:00 AM EST will be shipped out the following business day unless you have called or emailed us to make arrangements.

Shipping rates vary for each product depending on the size, weight, destination and type of service selected. Our shopping cart can calculate shipping on any of our products for any

destination. To obtain a shipping quote on a selected product, simply click the add to cart button for the product you are interested in and enter your shipping address.

1. All international shipments (those outside Canada) may be subject to taxes / duties /government fees levied by their respective governments.

  a. Customers in the USA importing product valued at $200 USD or greater may* be subject to the following charges, and may change without notice by U.S. Customs:

    i. Duties (up to 3.1% of product value)

    ii. Merchandise Processing Fee: $25 and up for shipments valued over $2000 USD

    iii. If a laser is included in the shipment, the US FDA may charge $20.75 for an inspection fee

    iv. If any of the above charges are levied UPS will charge a Bond Fee of 2% of the total charges (minimum $5.50)

* As of July 6, 2018, the Office of the United States Trade Representative (USTR) has imposed an additional 25% in duty tariffs on laser products manufactured in China. Some of the products that we distribute fall under this list and may impact our U.S. customers only. Arktis Laser will make every effort to minimize the impact of this policy change and provide transparent shipping and duty costs upon request. b. If these charges are levied the shipment usually arrives with a C.O.D. attached. The customer is required to pay the amount of the C.O.D. upon delivery using cash or a credit card.

2. Arktis Laser has taken steps to insure that most customers are not charged Brokerage Fees by UPS, as these can be anywhere from $24.25 to over $200. This is something Arktis Laser is not required to do but has done at own expense to ensure a better customer experience.

3. If it is easier for you to pay these fees in advance, rather than paying them as a COD at the time of delivery, we can estimate the amount and add them to your quote. Please inform your sales rep if this is the case.

*Not all shipments incur these charges. As far as we can tell this happens on a random basis.

Once your order is processed, you will receive an email confirmation letting you know when each item was shipped, how it was sent, when you should expect it to arrive, and a tracking number (if applicable). You will receive a separate confirmation for each package that is sent.

If the item is not in stock, our website will usually specify how long the product will take to ship. Once your order is placed, you can login to view the status of your order and an estimated time for delivery. Once the product has completed production and testing, we will ship your order on the following business day.

Some items are in-stock, and others need to be built per-order. If an item is not in stock, lead time is usually 2-4 weeks, however some items require a lead time of 6-8 weeks.

Our shopping cart will calculate an estimated time of delivery for all of our shipping options to your destination. Once your order is placed, you can login to view the status of your order and an estimated time for delivery.

We are pleased to offer shipping of all Arktis Laser's products to all countries in the world!

Please email us at [email protected] and we will take care of the problem as soon as possible. Alternatively, you can also call us at 416-886-1178 Monday to Friday 8:00 am to 16:00 Eastern Time to speak to one of our staff members, or if outside of these hours, to leave a message on our answering service which will be promptly returned the next business day.

"Free Domicile" is a widely used pricing term to describe when the shipper pays all the applicable duties and all the transportation and other charges until delivered to the buyer's premises. The term is also referred as "DDP - Delivered Duty Paid"

USA customers only, have the option of prepaying the duties and taxes by selecting Free Domicile on their orders over $200 USD. This ensures that the order will arrive without the need of any additional fees and/or paperwork.

We are pleased to offer the following shipping services:

USA and Canada Orders:

UPS

Canada Post*

APO Orders:

United States Postal Service**

International Orders:

UPS

* Order shipping within Canada to PO Boxes, the Territories, Newfoundland and remote areas may be shipped by Canada Post.

**Orders are shipped and picked up by Canada Post and are transferred to USPS for delivery into the USA.

All of our products are shipped directly from our facilities in Toronto, Canada.

Please contact us first if you decide you would like to return your product. If you have decided to return your product within the 7 day timeframe, we will send you a return authorization form with instructions on how to send your product. We will issue you an RMA # at this time. Any products sent back to our facility without an RMA # will be refused by our returns department.

All sales are final.

For a more detailed explanation and to receive an RMA (Return Merchandise Authorization) form, please contact Arktis Laser either by telephone or through email before preparing your product to be returned. Any products that are shipped back without an RMA # will be refused by our returns department and returned to sender.

Items returned to Arktis Laser as warranty issues, which upon inspection and upon sole discretion of Arktis Laser technicians are deemed not to have any defect, will incur a Diagnosis Fee of $119 per item. Shipping both ways will be on the customer's account.

Our warranty is one year on all laboratory laser modules. Some models also offer an extended warranty as an optional upgrade. See the product pages or contact us for details.

All products are rigorously tested before shipping to our customers. If item arrives DOA, customer must contact Arktis Laser immediately, either by telephone or through email, in order to receive the correct instructions as to how to proceed. If item is deemed defective by Arktis Laser, Arktis Laser will repair or replace the item at no charge to the customer. Customer is responsible for the costs of shipping the defective product back to Arktis Laser. Arktis Laser will cover shipping costs of returning the repaired product back to the customer by a standard surface shipping method, or equivalent level of service.