Arktis Laser Company Policies

ARKTIS LASER Company Policies

Definitions: The “CUSTOMER” is defined as the credit card holder and/or the person who originally placed the order with any payment method including purchase order and/or any end user of any product or service offered by Photonic Endeavours Inc. (“ARKTIS LASER”) or any of its subsidiaries or affiliates. By purchasing or using the products or services offered by ARKTIS LASER, CUSTOMER indicates that they are at least 18 years of age and understand that they are fully responsible for the safe application and use of these products and/or services and agree to such by completing the sales process and/or using the products or services offered by ARKTIS LASER or any of its subsidiaries or affiliates.

Pricing and Discounts: All pricing is listed in USD. Sale pricing and quantity discounts do not stack. The website will calculate the lowest price automatically, based upon your order quantity and all applicable discounts for the chosen items. Only one "discount code" can be used per order.

Best Value Guarantee: ARKTIS LASER is committed to offering CUSTOMERS the Best Value on the laser products that we offer. Each laser undergoes extensive testing and quality control during the manufacturing process. Thorough quality assurance testing is conducted pre-shipment in our lab to confirm compliance with our published specifications as well as with the appropriate FDA-CDRH/IEC regulations. If you find an identical item offered at a lower price, we will match the price of the identical product as well as include other savings to offset your feedback. For the Best Value Guarantee engagement, please provide a copy of the competitive quote (or URL of the product page) including specifications of beam characteristics, control features, testing affirmations, delivery period and shipping point.

All sales are final with the exception of non engraved portable battery-powered lasers. These lasers can be returned within seven (7) days of receiving the product for a full refund, minus the shipping costs and a 20% restocking fee. In the case that the actual cost of shipping incurred by ARKTIS LASER is higher than that shown on the sales receipt, including in the case of “free shipping”, the actual shipping costs incurred by ARKTIS LASER will be deducted from the refund amount. The CUSTOMER is responsible for all shipping costs. The seven (7) days are calculated according to tracking information and effective from the time that the product arrives at the CUSTOMER’S location to the time that the item is scanned by the courier to be sent back to ARKTIS LASER. If item has been tampered with in any way, or if there are any components, paperwork, or accessories missing or damaged, ARKTIS LASER may not issue a refund, and the item will be sent back to the CUSTOMER at his/her expense. Furthermore, ARKTIS LASER reserves the right to hold any returned product for inspection and/or testing for up to four (4) weeks, as/if deemed necessary by ARKTIS LASER, before making a decision as to whether or not the item qualifies for a refund.

Non-refundable fees: The following fees are not refundable under any circumstances: Shipping, shipping insurance, alignment services, safety goggles, duties (whether prepaid or paid on arrival), import taxes, and/or brokerage fees. Once these services are rendered the fees are payable to ARKTIS LASER even if the order is later cancelled for any reason.

Shipping Lead Time: Because of the high dollar value of ARKTIS LASER products, all products shipped are insured by ARKTIS LASER and declared at full value, as required by law.

Country-Specific Import Regulations:

In Canada: Consumers are not permitted to purchase portable lasers classified as Class 3B or higher, as per Health Canada regulations. You may only purchase a high-powered portable laser by submitting a Purchase Order on behalf of an organization (company, government department, or educational institution) with a defined commercial or academic requirement for such a device. The device may not subsequently enter into commerce within Canada. (It may not be sold, rented, loaned, or given away.) If you are purchasing a high-powered portable laser in Canada, we will ask you to provide proof that you satisfy the above requirements. ARKTIS LASER is obligated to ensure that the purchaser is not a "consumer" as defined by Health Canada.

In the USA: Portable lasers classified as Class 3B or higher are prohibited in the United States.

All other locations: CUSTOMER, as the importer, is responsible for abiding by the import regulations of the country into which the products are being shipped. ARKTIS LASER does not maintain up-to-date records of all import regulations for all countries, and cannot be held responsible for any consequences resulting from shipping products outside of Canada.

Customs and Import Taxes: If items purchased are to be shipped outside of Canada, the Government of the destined country may impose taxes and/or duties on the import. CUSTOMER is to check local tax rates before ordering. Generally, ARKTIS LASER’S US-bound shipments below $200 in value are free of all duties and taxes. Some products, and particularly higher-value shipments, are taxed in the USA at rates varying from 3% to 25%. Additionally, high-value shipments (over $2000) may incur additional Customs brokerage fees when crossing the border into your country. These are not included in the freight cost quoted by our website. In the event that Customs brokerage, taxes, or other import fees are applied to the shipment there are the responsibility of the CUSTOMER.

Methods of Payment:

Credit Card: ARKTIS LASER accepts payment by Visa and Mastercard for purchases of up to USD $5,000.00. Please note that some restrictions may apply due to security reasons. Credit Card payments can only be accepted in USD.

Send wires to:

Beneficiary Information

Beneficiary Name: Arktis Laser
Street: 112 ELIZABETH ST, UNIT 5-331
City: TORONTO
Prov./State: ONTARIO
Postal Code: M5G 1P5
Country: CANADA

Beneficiary's Bank Information
Beneficiary Bank Name: ROYAL BANK OF CANADA
Transit #: 06542
Institution #: 003
Beneficiary's Account #: 1058080
NCN/Routing/ABA#: 000306542 (FOR WIRES COMING FROM USA ONLY)
Bank ID/SWIFT: ROYCCAT2
Street: 443 UNIVERSITY AVE
City: TORONTO
Prov./State: ONTARIO
Postal Code: M5G 2H6
Country: CANADA

Check or Money Order: ARKTIS LASER accepts payment by US and Canadian bank check or money order equal to the US dollar value at an exchange rate provided daily by ARKTIS LASER. PLEASE NOTE: there is a 15-30 business day hold on US checks and money orders and a 5-10 business day hold on Canadian checks and money orders.

Please send check, money order to:

Arktis Laser
112 Elizabeth St
Unit 5-331
Toronto, ON M5G 1P5
Canada

Late Invoice Payments: Please note that orders with credit terms must be paid within the term listed above. Outstanding balances beyond terms will result in interest being charged at a rate of 2% compounded monthly, or, if lower, the maximum amount permitted by local law.

Limited Product Warranty: ARKTIS LASER warrants to the original purchaser that products will be free from defects in materials and workmanship for a period of six (6) months for portable battery-powered lasers and alignment lasers and a period of one (1) year for laboratory modules from the date of product receipt. If a defect in workmanship or materials is found in a product that has been properly used and maintained as per instructions included with the product, and such product has been returned to ARKTIS LASER within such warranty period, the product will be repaired or exchanged by ARKTIS LASER and returned to the shipping address indicated on the original purchase, at no additional cost. Please note that the CUSTOMER is responsible for costs of shipping the product back to ARKTIS LASER.

This warranty is void and ARKTIS LASER is not responsible for any costs of repair or replacement of any products which have been subjected to misuse, abuse, improper application, improper installation, accident, disassembly or modification of any kind, or for any product which has been repaired or altered by any party other than ARKTIS LASER.

Warranty Repairs: All products are rigorously tested before shipping to CUSTOMERS. If an item is defective on arrival or fails during the warranty period, CUSTOMER must contact ARKTIS LASER immediately, either by telephone or through email in order to receive an RMA (Return Material Authorization) form. Any products that are shipped back without an RMA # will be refused by the returns department at ARKTIS LASER and returned to sender at CUSTOMER’S expense.

Upon receipt of the item by ARKTIS LASER, if the item is deemed defective by ARKTIS LASER technicians, ARKTIS LASER will repair or replace the item at no charge to the CUSTOMER. CUSTOMER is responsible for the costs of shipping the defective product back to ARKTIS LASER. ARKTIS LASER will cover shipping costs of returning the repaired product back to the CUSTOMER via trackable courier service.

Items returned to ARKTIS LASER as warranty issues, which upon inspection and upon sole discretion of ARKTIS LASER technicians are deemed not to have any defect, will incur a Diagnosis Fee of $119 per item. Shipping both ways will be on the CUSTOMER'S account.

ARKTIS LASER makes no guarantees either expressed or implied as to the suitability of its products for any purpose or application. All products will be provided as per the specifications listed for each product at www.arktislaser.com. If a product is received outside of specification it will be treated as defective and will be repaired or replaced under the limited product warranty specified below.

Out-of-Warranty Repairs: ARKTIS LASER offers out-of-warranty repair services for all laboratory lasers and industrial lasers. Except in the case of extreme damage, most lasers can be repaired for less than the cost of a replacement. All out-of-warranty repairs will incur a minimum Diagnosis Fee of $119. At no point will the out-of-warranty repair costs exceed 60% of the current retail price. The maximum fee will be agreed upon before work begins. If you have a laser which is out of warranty and requires service, please contact us to discuss your options.

Items returned for non-warranty repairs/service will be shipped back to the CUSTOMER once fees for repairs/service and return shipping have been paid in full. The fee will be agreed upon before work begins. Once complete, ARKTIS LASER will contact the CUSTOMER by email or phone to make arrangements for payment. Any item with monies owing will be held by ARKTIS LASER for a period of ninety (90) days at no charge. After this period, ARKTIS LASER will charge a storage fee of $1 per day for ninety (90) days, until the balance owing (including this storage fee) is paid in full. If the CUSTOMER has still not paid the balance after this complete 180 day period, ARKTIS LASER reserves the right to dispose of the laser at its discretion.

Limitation of Liability: ARKTIS LASER or any of its subsidiaries or affiliates will not be liable for any errors, defects or omissions in the design of any product sold hereunder, irrespective of whether such errors, defects, or omissions in design result from acts of omissions of ARKTIS LASER or CUSTOMER or of some other third party.

ARKTIS LASER or any of its subsidiaries or affiliates will not be liable for any loss, damage, cost or expense, including without limitation any incidental or consequential damages of any kind, including those arising from personal injury, property damage or lost profits, whether based upon breach of warranty or contract, negligence or strict product or other tort liability, arising directly or indirectly in connection with the design, manufacture, sale, issue or repair of the products (either separately or in combination with any other product or material) or from any other cause, other than for the cost of replacement of the product as provided in the limited product warranty above. In no event will ARKTIS LASER be liable to CUSTOMER for more than the purchase price of the product.

To the extent that any sales person has made any oral statements to the CUSTOMER about the product, such statements are not warranties, should not be relied on by the CUSTOMER, and are not part of the contract of sale. The limited product warranty above is the only warranty provided to the CUSTOMER.

Choice of Law: This Agreement and each of the documents and/or goods contemplated by or delivered under or in connection with this Agreement are governed by and are to be construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein and treated in all respects as an Ontario contract. The parties to this Agreement hereby irrevocably and unconditionally attorn to the exclusive jurisdiction of the courts of the Province of Ontario and all courts competent to hear appeals therefrom. This Agreement is conclusively deemed to be a contract made under the laws of the Province of Ontario, and for all purposes is to be construed in accordance with the laws of the Province of Ontario, without regard to principles of conflicts of law.